Technical Helpdesk Rep Jobs in Singapore
Technical Helpdesk Rep in Singapore at xcellink.pte.ltd. xcellink.pte.ltd is a Leading Recruitment Placement and IT Outsourcing Company. Xcellink provides Manpower and IT professionals and services to various multinationals and local corporations in both Singapore and Malaysia. It is a world of opportunities at Xcellink. We are looking at professionals like you and if you are interested in this position, join us by submitting your resume for this position.
License No. C670201B. Technical Helpdesk Rep in Singapore
Responsibilities:
• Respond to calls and emails from users on desktop, network and printer issues
• Performs telephone and remote technical support for enterprise clients
• Resolve basic incident requests and related problems following standard processes and procedures
• Escalate unresolved cases to relevant onsite support team
• Document all reported incidents – identify trends to assist in future problem resolution
Requirements:
• Diploma/Degree in Computer studies or equivalent
• Prior experience in helpdesk or onsite support
• Knowledge of MS Office, Win XP, VPN, Lotus Notes, IE, network connectivity, printer mapping etc
• Good phone etiquettes and customer service soft skills
• Only Singaporeans and PR may apply
Additional Information:
• 1 Year contract with benefits & completion bonus
• 12 Hrs shift & Office Hours Support positions available
• Work Location – Alexandra (Nearest Mrt – Queenstown/Habourfront)
Competitive remuneration package and excellent career prospect will be offered to the right candidate
xcellink Pte Ltd
21 Tan Quee Lan Street
#02-09 Heritage Place
Singapore 188108
Tel : 6336 4808
Fax : 6336 6887
To apply, please send your resume in MS word format with a recent photograph attached directly to
sindy-ngiam@xcellinkgroup.com
Kindly indicate the subject as Technical Helpdesk Rep (Ref: SN/HS/09035)
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